[Important Notice] (Follow-up) Apology and Information Regarding Unauthorized Access to the Booking.com Management System
2024.7.12
We deeply apologize once again for the inconvenience and concern caused to our customers by the incident in which a malicious third party gained unauthorized access to the Booking.com reservation management system (hereafter referred to as the “management system”) used by Best Western Hotel Fino Tokyo Akihabara, resulting in messages that directed some of our customers to a phishing site.
Following the announcement made on July 2, 2024, titled “[Important Notice] Apology and Information Regarding Possible Leakage of Customer Personal Information Due to Unauthorized Access to the Booking.com Management System and Messages Directing to a Phishing Site,” we would like to report the facts that have since been revealed through further investigation, as follows.
1.Status of the Incident
According to the investigation by Booking.com, there has been no confirmed unauthorized access to personal information or credit card information on the management screen of the management system. However, we have received reports from some customers that they entered their card numbers on a phishing site. We kindly ask our customers to remain vigilant against suspicious messages and to avoid accessing any links if such messages are received.
2.Future Measures and Prevention of Recurrence
We have already made changes to Booking.com accounts, implemented a security system, and alerted our employees. Going forward, we will introduce even stronger security software to prevent any recurrence of this incident.
3.Contact Information
For inquiries regarding this matter, please contact Booking.com customer support or the hotel (Phone: 03-5816-3151, Email: info2-akihabara@hm.saison-realty.co.jp).
Important Notice: Apology and notification regarding potential leakage of customer data and delivery of messages leading to phishing sites due to possible unauthorized access to the Booking.com management system
2024.7.2
It has been confirmed that there was unauthorized access by a malicious third party of the accommodation reservation information management system (hereinafter the “management system”) operated by Booking.com that is used at Best Western Hotel Fino Tokyo Akihabara and that messages leading to phishing sites were sent to some customers who made reservations at the hotel through the management system. It has also been confirmed that due to this unauthorized access there is a possibility that the personal information of customers registered in the Booking.com system was in a state that was viewable by the third party.
An investigation is currently being conducted to ascertain further details of the incident. We would like to take this opportunity to deeply apologize for any inconvenience and concern caused to our customers.
1. Background and Summary
On the evening of June 29, 2024 (Japan Standard Time), a guest informed us that Booking.com had sent a message (with a confirmation request and a URL link to a phishing site to prevent the cancellation of a reservation).
Upon review, our staff confirmed that a third party was distributing these messages through the chat function in the booking.com management system, which was not intended by the hotel.
In response, the hotel immediately changed the login password for the management system and stopped accepting new room reservations through booking.com.
In addition, the management system has been subject to unauthorized access, and it is possible that customers’ personal information registered in the management system has been viewed by a third party; however, no leakage of customers’ personal information has been confirmed at this point in time.
2. Customer Personal Information That May Have Been Viewed
Customer information that may possibly have been available for viewing in the management system is listed below.
・Name
・Address
・Telephone number
・Nationality
・Date of accommodation
* We have requested Booking.com to investigate whether there is a possibility that credit card information was available for viewing.
3. Cause
It was determined that the cause of the unauthorized access to the management system was due to an infection of the hotel’s terminal by malware.
4. Presence or Absence of Secondary Damage and its Content
Accessing the phishing site attached to messages that were fraudulently sent through the management system may possibly result in extraction and illicit use of credit card information. The hotel does not utilize e-mail or the chat function of accommodation booking websites to request credit card information or payment from customers who have made reservations with the hotel. Please refrain from accessing any links attached to messages of this sort that are sent to you.
5. Future Action
As soon as the details of the damage are determined, we will disclose the information on the hotel’s website. We will also provide the necessary cooperation including consulting with investigative authorities.
6. Contact Information
Please contact Booking.com Customer Support or directly contact the hotel (Telephone number: 03-5816-3151, e-mail address: info2-akihabara@hm.saison-realty.co.jp).
We deeply apologize again for the inconvenience and concern caused to you on this occasion.
Manager
Best Western Hotel Fino Tokyo Akihabara
HOME
Best Western Hotels & Resorts is the world’s largest hotel chain operating more than 4,200 hotels in over 100 countries worldwide.
Best Western Hotel Fino Tokyo Akihabara is about 70 minutes away from Narita Airport, the gateway to Japan, and about 60 minutes away from Haneda Airport. Akihabara is Japan’s globally famous “electric town” and is also regarded as the sacred place for Japanese subcultures. We are the ideal location for both business and leisure travelers. We strive to make our guests’ stay a pleasant one with our warm hospitality.
| Check-in | 3:00:00 PM |
|---|---|
| Check-out | 11:00:00 AM |
| Credit cards accepted | AMEX,VISA,Master |
| Internet | Free Wi-Fi available in the hotel, Wired LAN available in guest rooms |
| Parking | Not Available |
| Property Details | 80 guest rooms / 1 restaurant / vending machines (beverages) |
| Smoke-free | The entire building is smoke-free. |
| Pet Policy | We accept guide dogs only |
| Services | Fax & Copy service (chargeable), Business center with computers & printers (free) |
ACCOMMODATION
All our guest rooms are furnished with Simmons’ beds. Free Wi-Fi (wired LAN and Wi-Fi) is available in the guest room. We cater to the needs of both business and leisure travelers.
Moderate Double
Our standard-type double rooms suit both leisure and business travelers, offering a little more luxury to their stay.
All are non smoking rooms.
| Square Meters | 15m² |
|---|---|
| Pax | 1～2 |
| Bed Size | 160cmx200cm |
Moderate Twin
Our standard-type twin rooms suit both leisure and business travelers, offering a little more luxury to their stay.
All are non smorking rooms.
| Square Meters | 15.8m² |
|---|---|
| Pax | 1～2 |
| Bed Size | 100cmx200cm |
Moderate Queen
| Square Meters | 15.8m² |
|---|---|
| Pax | 1～2 |
| Bed Size | 200cm✕200cm |
Superior Twin
Our standard-type twin rooms suit both leisure and business travelers, offering a little more luxury to their stay.
All are non smoking rooms.
| Square Meters | 18m² |
|---|---|
| Pax | 1～2 |
| Bed Size | 100cmx200cm |
Ladies Room
| Square Meters | 18m² |
|---|---|
| Pax | 1～2 |
| Bed Size | 100cm✕200cm |
- Amenities
- Shampoo
- Conditioner
- Body soap
- Toothbrush
- Hair brush
- Razor
- Hair dryer
- Green tea
- Coffee
- Slippers
- Bath towel
- Face towel
- Nightwear
- Shoe-shine Paper
- Facilities
- Desk
- TV
- Telephone
- Air conditioning
- Refrigerator
- Electric kettle
- Bathtub
- Shower
- Air purifier
- Bidet (electronic toilet seat)
- High-speed Internet access (wired LAN and Wi-Fi)
- ※Available for free at the front desk
- Iron and ironing board
- Humidifier
RESTAURANT
BREAKFAST
Details: Casual Dining
Type: Buffet restaurant
Location: 1F
Opening Hours: Breakfast 7:00 – 10:00 (last call 09:30)
LOCATION
Best Western Hotel Fino Tokyo Akihabara
5-1-6 Ueno, Taito-ku, Tokyo 110-0005
PHONE：03-5816-3151 ｜ FAX：03-5816-3152
Best Western Hotel Fino Tokyo Akihabara faces the main street and is a 7-minute walk from JR Akihabara Station.
◆7 minutes’ walk from JR Akihabara Station
◆By Airport Limousine Bus: Haneda Airport – JR Akihabara Station – Hotel (7 minutes’ walk)
Travel time: About 60 min. Fares: Adult 930 yen
◆By train: Haneda Airport – Shinagawa Station (via Tokyo Monorail) – JR Akihabara Station – Hotel (7 minutes’ walk)
Travel time: About 60 min. Fares: Adult 650 yen
◆By Airport Limousine Bus: Narita Airport – JR Tokyo Station – JR Akihabara Station – Hotel (7 minutes’ walk)
Travel time: About 80 min. Fares: Adult 1,140 yen
◆By train: Narita – JR Tokyo Station (via Narita Express) – JR Akihabara Station – Hotel (7 minutes’ walk)
Travel time: About 90 min. Fares: Adult 2,820 yen
◆JR Tokyo Station – JR Akihabara Station – Hotel (7 minutes’ walk)
Travel time: About 15 min. Fares: Adult 140 yen
◆By car: Haneda Airport – Tokyo Route 8 – Metropolitan Expressway (Shutoko) No. 1 Haneda Route – Shutoko Inner Circular Route (Hamazakibashi JCT) – Shutoko No. 1 Ueno Route (Edobashi JCT) – Shutoko Inner Circular Route Honcho Exit – National Route 4 – Hotel
Travel time: About 40 min.
◆By car: Sotobori-dori – Shin-Tokiwabashi (Turn right into Edo-dori) – National Route 4 (Turn left into Showa-dori) – Hotel
Travel time: About 15 min.
TRAVEL INFORMATION
■Akihabara
Hotel → Akihabara (7 minutes’ walk)
Akihabara has developed as one of the largest electronics quarters in Japan. Here you can also experience Japan’s unique “otaku” geek culture.
■Nihombashi
Hotel → Ueno-Hirokoji Station (7 minutes’ walk) → Nihombashi Station (6 min. via Subway Ginza Line)
Being just a 5-minute walk away from Tokyo Station and a 10-minute walk away from the Imperial Palace, Nihombashi has been the center of history, culture, and commerce. Delicious sushi and eel cuisine and cultural traditions lives on in this town close to the center of Tokyo, the capital city of Japan for the last four hundred years.
■Ueno
Hotel → Ueno Station (10 minutes’ walk)
Dotted with galleries and museums, Ueno is a culturally rich area. The town also boasts its zoo famed for pandas, Onshi Park known for the magnificent cherry trees, and distinct, bustling shopping streets such as “Ameyoko” and a street of wholesale jewelry shops.
■Asakusa
Hotel → Ueno-Hirokoji Station (7 minutes’ walk) → Asakusa Station (10 min. via Subway Ginza Line)
Asakusa is one of the most vibrant areas in Tokyo. The town enjoys its popularity among foreign tourists with its landmarks Kaminari-mon (Thunder Gate) and Senso-ji Temple, and numerous other attractions including Tokyo Sky Tree and Kappabashi kitchenware heaven. It’s a town where old and new co-exist.
■Ginza
Hotel → Ginza Station (10 min. via Subway Hibiya Line)
Ginza is Tokyo’s biggest shopping area lined with flagship stores of global fashion brands, Japanese branches of world-famous stores, and distinct department stores including Mitsukoshi, Matsuya, Matsuzakaya and MARRONNIER GATE.
■Shinjuku
Hotel → Okachimachi Station (5 minutes’ walk) →Shinjuku Station (About 30 min. via JR Yamanote Line)
Shinjuku has many different faces – a business district filled with high-rises, nightlife district which contains Shinjuku Golden-Gai and Kabukicho, and the center of cutting-edge culture where fashion complexes targeting young people such as Isetan Shinjuku, Takashimaya Times Square and LUMINE EST line up. Shinjuku is a transportation hub where JR, private railways and subway lines interconnect. Shopping malls and department stores cluster around these railway and subway stations.
■TDL
Hotel → Hatchobori Station (10 min. via Subway Hibiya Line) → Maihama Station (10 min. via JR Keiyo Line) → TDL (5 minutes’ walk)
■EDO-TOKYO Museum
Hotel → Akihabara Station (7 minutes’ walk) → Ryogoku Station (5 min. via JR Sobu Line) → EDO-TOKYO Museum (5 minutes’ walk)
This museum was established in order to preserve, commemorate and transmit the history and culture of Edo-Tokyo. The museum has been, since then, a popular sightseeing spot in Tokyo. It receives visitors of all ages including tourists from abroad.
■Omotesando/Harajuku
Hotel → Okachimachi Station (5 minutes’ walk) → Harajuku Station (About 30 min. via JR Yamanote Line)
Harajuku has the Takeshita-dori which attracts attention from around the world as the birth place of the “kawaii” culture. CUTE CUBE HARAJUKU, located at the center of Takeshita-dori, is full of cute stuff and exciting events and is crowded with girls who seek after those. Omotesando is filled with cutting-edge shops from high-end boutiques to household goods shops, as well as gourmet restaurants.